Refund Policy
At Lupo's Life, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and how to initiate a return or refund.
Eligibility for Refunds
We accept refunds or exchanges under the following conditions:
- The product is returned within 14 days of delivery.
- The item is unused, unopened, and in its original packaging.
- Proof of purchase (e.g., receipt or order confirmation) is provided.
Refund Process
- Contact Us: Email us at contact@lupos.life with your order details and the reason for your return.
- Approval: Once your request is reviewed, we’ll notify you of the approval or rejection of your refund.
- Return Instructions: Approved refunds will include instructions on returning the item.
- Refund Issuance: Once we receive and inspect the returned item, we’ll process your refund. Refunds will be credited to your original payment method within 7-10 business days.
Exchanges
We replace items if they are defective or damaged. If this is the case, please contact us at contact@lupos.life.
Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
- Original shipping fees are non-refundable.
Contact Us
If you have any questions or need assistance with a refund, please reach out to us at contact@lupos.life.
Thank you for choosing Lupo's Life. We value your trust and look forward to serving you and your furry friend with the best products!